{"id":11,"date":"2026-05-20T17:22:42","date_gmt":"2026-05-20T17:22:42","guid":{"rendered":"https:\/\/theauragem.com\/?page_id=11"},"modified":"2026-06-02T15:40:07","modified_gmt":"2026-06-02T15:40:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/theauragem.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-30ee3778 e-flex e-con-boxed e-con e-parent\" data-id=\"30ee3778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\n\n\n\n\n\n\t\t<div class=\"elementor-element elementor-element-74deeb77 elementor-widget elementor-widget-text-editor\" data-id=\"74deeb77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"text-text-100 mt-3 -mb-1 text-[1.375rem] font-bold\">Refund &amp; Returns Policy<\/h1>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7] wp-block-paragraph\"><strong>Last updated:<\/strong> [insert date]<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">At Auragem, we want you to love your purchase. If something isn&#8217;t right, this policy explains how returns, refunds, and exchanges work.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Overview<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Our refund and returns policy lasts <strong>30 days<\/strong>. If 30 days have passed since you received your order, we&#8217;re unable to offer a full refund or exchange.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To be eligible for a return, your item must be:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Unused and in the same condition that you received it.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">In its original, sealed packaging.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Accompanied by a receipt or proof of purchase.<\/li>\n<\/ul>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Items That Cannot Be Returned<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For health and hygiene reasons, certain products cannot be returned once opened or used. This includes:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Skincare, cosmetics, and personal care products that have been opened, used, or had their seal broken.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Items marked as final sale or clearance.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Gift cards.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Unopened items in their original sealed packaging may be returned within the 30-day window.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Partial Refunds<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In some situations, only a partial refund may be granted:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Any item not in its original condition, that is damaged, or has missing parts for reasons not due to our error.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Any item returned more than 30 days after delivery.<\/li>\n<\/ul>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Refunds<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once we receive and inspect your returned item, we&#8217;ll email you to confirm we&#8217;ve received it and let you know whether your refund is approved.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If approved, your refund will be processed to your original payment method within a certain number of days, depending on your bank or card provider.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Late or Missing Refunds<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you haven&#8217;t received your refund yet:<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Check your bank account again.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Contact your credit card company \u2014 it may take some time before the refund is officially posted.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Contact your bank, as there is often processing time before a refund appears.<\/li>\n<\/ol>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;ve done all of this and still haven&#8217;t received your refund, please contact us at <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:theauragem@gmail.com\">theauragem@gmail.com<\/a><\/strong>.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Sale Items<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Only regular-priced items are eligible for a refund. Sale items cannot be refunded.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Exchanges<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:theauragem@gmail.com\">theauragem@gmail.com<\/a><\/strong> and we&#8217;ll guide you through the process.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Damaged or Wrong Items<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you receive a product that is damaged, defective, or not what you ordered, contact us at <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:theauragem@gmail.com\">theauragem@gmail.com<\/a><\/strong> within 7 days of delivery with a photo of the item. We&#8217;ll arrange a replacement or refund at no extra cost to you.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Shipping Returns<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To return your product, contact us first at <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:theauragem@gmail.com\">theauragem@gmail.com<\/a><\/strong> and we&#8217;ll provide return instructions.<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">You are responsible for paying the shipping costs of returning your item.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Shipping costs are non-refundable.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">If you receive a refund, the cost of return shipping may be deducted from your refund.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">For higher-value items, we recommend using a trackable shipping service, as we can&#8217;t guarantee we&#8217;ll receive your returned item.<\/li>\n<\/ul>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Need Help?<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For any questions about refunds and returns, contact us at <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:theauragem@gmail.com\">theauragem@gmail.com<\/a><\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Last updated: [insert date] At Auragem, we want you to love your purchase. If something isn&#8217;t right, this policy explains how returns, refunds, and exchanges work. Overview Our refund and returns policy lasts 30 days. If 30 days have passed since you received your order, we&#8217;re unable to offer a full [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":4,"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":3978,"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/pages\/11\/revisions\/3978"}],"wp:attachment":[{"href":"https:\/\/theauragem.com\/ar\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}