Privacy Policy

Last updated: 

Auragem (“we,” “us,” or “our”) operates this online store. This Privacy Policy explains what personal information we collect when you visit or make a purchase from our store, how we use it, and the choices you have. We are based in Dubai, United Arab Emirates, and operate as an online retailer.

By using our website, you agree to the collection and use of information in line with this policy.

Information We Collect

When you browse, register, or place an order with us, we may collect the following:

• Contact details — your name, email address, phone number, and delivery/billing address.
• Order information — the products you buy, order value, and order history.
• Payment information — payment is processed securely by our third-party payment providers. We do not store your full card details on our servers.
• Account information — if you create an account, your login details and saved preferences.
• Communications — messages you send us through forms, email, or social media.
• Technical data — your IP address, browser type, device information, and how you use our site, collected automatically through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process and deliver your orders, including arranging shipping.
• Manage your account and provide customer support.
• Send order confirmations, shipping updates, and service messages.
• Send marketing emails and offers, where you have signed up to receive them.
• Improve our website, products, and shopping experience.
• Detect and prevent fraud, and keep our store secure.
• Meet our legal and regulatory obligations.

Email Marketing

If you subscribe to our mailing list, we use your email address to send newsletters, promotions, and product updates. You can unsubscribe at any time using the link in any marketing email, or by contacting us. We do not sell your email address to third parties.

Cookies and Tracking

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how visitors use the site.

We also use third-party tracking tools to measure our marketing and improve our ads, which may include:

• Meta (Facebook/Instagram) Pixel
• TikTok Pixel
• Google Analytics

These services may set their own cookies and collect data about your activity. You can control or disable cookies through your browser settings, though some features of the site may not work properly if you do.

Who We Share Your Data With

We share your information only as needed to run our store, including with:

• Payment providers — to process your payments securely.
• Shipping and delivery companies — to deliver your order to your address.
• Marketing and analytics platforms — such as our email marketing service and the advertising/analytics tools listed above.
• Service providers — such as our website hosting and technical support partners.
• Authorities — where we are legally required to do so.

We do not sell your personal information.

How Long We Keep Your Data

We keep your personal information for as long as your account is active or as needed to provide you with our services. Order and transaction records are kept for the period required by law for tax, accounting, and legal purposes. When data is no longer needed, we delete or anonymize it.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal data, where we are not legally required to keep it.
• Withdraw your consent to marketing at any time.

To exercise any of these rights, contact us using the details below.

Data Security

We take reasonable measures to protect your personal information against loss, misuse, and unauthorized access. Payments are handled by secure third-party processors, and our site uses SSL encryption. However, no method of transmission over the internet is completely secure.

Children’s Privacy

Our store is not intended for use by children. We do not knowingly collect personal information from anyone under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: theauragem@gmail.com
• Store: Auragem, Dubai, United Arab Emirates